Frequently Asked Questions
Can we personalise the funeral service?
Absolutely. Every farewell we arrange is unique. From music and readings to cultural traditions, locations, and personal details, we work closely with you to honour your loved one in a way that feels right.
Who makes the funeral arrangements?
If a will has been left, the executor is responsible for carrying out any wishes expressed, with arrangements typically made in consultation with the family. When there is no will, authority generally rests with the next of kin.
How soon do I need to make funeral arrangements?
There is no rush. We will support you in finding a timeframe that allows space for family, reflection, and practical considerations. Most funerals are arranged within 7 to 14 days of the passing.
Do you support different cultures, faiths, and beliefs?
Yes. We respectfully support all cultural, spiritual, religious, and non-religious traditions, and are experienced in creating both traditional and contemporary services.
Does a burial and cremation cost the same?
Costs can vary depending on the choices made, however cremation is generally the more economical option.
How long does a funeral arrangement meeting take?
We move at a pace that feels right for you. Most arrangement meetings take around 90 minutes, allowing time to gently begin shaping a meaningful and personalised farewell.
How soon after the funeral will I receive the Death Certificate?
Once we have approval from the Funeral Administrator to lodge the Death Certificate on the day of the service, it usually takes around 10 working days for it to be issued by Births, Deaths & Marriages. The certificate is sent to our office, and as soon as it arrives we will contact the Administrator to arrange either postage or a convenient time for collection.